FAQs

Our FAQ page is designed to help you navigate our Shopify website and customer account portal, access and use digital downloads and tutorials, and answer other common questions about shopping with Hometown Quilt Company.

Collapsible content

How do I make a purchase? (Video Guides)

Ordering is easy through our Shopify store! Simply add an item(s) you'd like to purchase, review your cart and then select "Check Out" button and complete your purchase. There a few follow along videos below to help if you're stuck.

You can also access your past purchases any time by logging into your account.

Video Guides

  • How to Make a Purchase + Access Your Order via Email
    - Desktop
    - Mobile
  • Logging In, Reviewing Purchases & Accessing Files
    - Desktop
    - Mobile

If you need any further assistance, please contact us. We're happy to help!

How do I create an account? (Video Guides)

Signing up is easy! It's free and takes a minute: You can either create an account the following ways.


Sign-up Video Guides
- Desktop
- Mobile

If you need any further assistance, please contact us. We're happy to help!

How do I login to my account? (Video Guides)

If you already have an account here is how you can access it and review purchases and re-download files.

Video Guides:
-Desktop
- Mobile

If you need any further assistance, please contact us. We're happy to help!

How do I find my product after I order? (Video Guides)

Once your order is placed, you will receive a confirmation email containing direct links to access and download your digital files.

You can also access your purchase at any time by logging into your account at hometownquiltcompany.com.

Video Guides

  • How to Make a Purchase + Access Your Order via Email
    - Desktop
    - Mobile
  • Logging In, Reviewing Purchases & Accessing Files
    -Desktop
    - Mobile

If you need any further assistance, please contact us. We're happy to help!

What sewing machine do you recommend?

The number one question I get asked is what kind of sewing machine do I get? My answer- any of them, just make sure it has a drop in bobbin.

However, this is the one I use →

View my Sewing machine recommendation
video breakdown →

How do I submit photos for Sew and Tell?

Want to be included in the next Sew and Tell? Just send an email to info@hometownquiltcompany.com with a photo of your work and you're automatically in!

Do you pre-wash fabric?

I do not but I’m not saying you shouldn’t I’m just saying I have so much excitement about the project that I can’t wait to get started.  If I’m concerned about color bleed then I would throw a color catcher in the washing machine with my project the first time I washed it :)

How do I print my digital templates?

All of our guides and templates are sized for standard 8.5x11 paper for easy printing at home or the office. Print at 100% or "Actual size," not "Fit to page."

Where can I get the free cutting guides?

Sign up at Get Your Free Printables and they're yours.

Where do you get your supplies?

Tami's favorites are on our My Favorite Things page and her Amazon storefront.

Where are you located?

We're based in Tylertown, Mississippi.

Do you do longarm quilting or custom orders?

We don't offer that right now, but Missouri Star Quilt Company is a great option.

What fabric was used in a video?

Check out our Fabrics page.

I can't find or print my download.

Email info@hometownquiltcompany.com with your order number and we'll help you out.

Where are the retreats located?

All of our Southern Sewcial retreats are held at Jolimar, a peaceful hideaway in Summit, Mississippi. Your stay includes lodging, meals, sewing machines, tools, and project kits, so all you need to bring is yourself.

How do I register for a retreat?

Pick your dates on our Retreats page, choose Private Room, Double Occupancy, or Commuter (No Lodging), and check out. Each retreat has only 18 spots. Spots are non-refundable, but you can move to any open date more than 60 days before your arrival.

How do my friend and I room together?

Choose Double Occupancy. One of you can book both spots, or you can each book your own. Just let us know who you're rooming with on your retreat questionnaire, and we'll reach out to confirm.